Global CPG enterprise, ~50 markets, 80k+ employees
Codify Shared Services into a playbook a new joiner can pick up and run with.
Discovery with the practice owner + high-performers to capture the way it actually works.
Playbook design - principles, plays, templates and a rollout kit.
Microsite home so the playbook stays alive, not a PDF that ages.
New joiners onboard faster and existing team members standardise on the plays. The playbook is referenced weekly, not shelf-ware.