Bridging the learning gap for a traditional workforce
Non-tech-savvy field workforce resisting software changes. LMS adoption stuck at 27%. ROI and outcome measurement broken.
User-centric adoption strategy - targeted comms, 24/7 chatbot support, contextual navigation, plus a gamification layer of challenges, rewards and leaderboards.
Achieved 74% adoption inside 3 months on the EHS pilot. New metrics like Safety Scores + Awards. Projected 3x ROI via productivity + lower ops cost.